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Privacy Policy

Introduction

A1 Road Skills Ltd ('we' 'us') means A1 Road Skills Ltd together with any entity in which A1 Road Skills Ltd directly or indirectly has at least a 50% shareholding. A1 Road Skills Ltd use a variety of brand and trading names including, but not limited to, A1 Road Skills Ltd, A1 Road Skills International and A1 CPC Training.

A1 Road Skills Ltd are committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998 and aim to maintain best practice standards in our processing of personal and/or sensitive personal data.

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How we use your information

We use the information we receive from you, together with information we have obtained from or in connection with our dealings with you (including in relation to goods and/or services we provide to you and/or your use of those goods and/or services), to provide goods and/or services that you request, to communicate with you, and to personalise information sent to you. Examples of how we may personalise information include using your when we will be delivering certain products in your area.

We do not sell, trade, or rent your personal information to others for marketing purposes.

We store all the information you provide to us, including information provided via forms you complete on our website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is downloaded from the site.

Any new information you provide to us may be used to update an existing record we hold for you. If you provide a work email address we will not be responsible for third parties having access to any communications we send.

To help us prevent fraud and money laundering, your details may be submitted to fraud prevention agencies and other organisations where your records may be searched.

When it comes to your privacy we never compromise. We will always be clear about why we need the details we ask for, and ensure your personal information is kept as secure as possible. How we do this is explained below.

Third parties may deliver some of our products to you, or provide all or part of the service requested by you. In these instances, while the information you provide will be disclosed to them, it will only be used for the administration of the service provided and to maintain management information for business analysis.

We may ask for your home, mobile phone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you about relevant products or services, to contact you if there is a problem with your order, or there is another reasonable reason for doing so.

We make outbound phone calls for a number of reasons relating to our many products, including fleet training, eco-driving training and theory workshops. We are fully committed to the regulations set out by Ofcom and follow strict processes to ensure we comply with them.

If you provide us with credit or debit card details in order to pay for a service or product, we will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds.

When you enter a contest or other promotional feature, we may ask for your name, address, phone numbers and email address so we can administer the contest and notify winners.

We may also use the information we collect to notify you by post, phone, mobile phone, email and SMS about new or existing services, products and special offers we think you'll find of interest.

We may use sensitive personal data collected in respect of one product to market another appropriate product to you.

Generally by providing the requested data you consent to us using that data for administrative purposes and for informing you of other products and services by letter, SMS, phone and/or email. We may also use the information we collect to occasionally notify you about important functionality changes to the website.

Each time you receive electronic marketing information or a message, you have the option to decline to receive further marketing information from us. This is known as an 'opt-out'. If you wish to exercise the opt-out for receiving marketing information about products and services from A1 Road Skills Ltd and its associated companies, please write to us.

If you have more than one address or email address please make sure to notify any changes to your preferences for each address or email address you have registered with us.

We may use your information (and contact details) for market research and analysis purposes in order to evaluate, assess and improve the products and services we provide, and to identify trends and popular products and services. This may include contacting you to take part in customer satisfaction and feedback surveys.

As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information you have given to us.

If we provide information to a third party (either a provider of a product or service, or an external data processing agency such as a mailing house) we will exercise the strictest control over the third party contractually, typically requiring it and any of its agents and/or suppliers to:

In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.

Our own security procedures mean that we may occasionally have to request proof of identity or check your presence on the electoral roll.

In the event of phone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate) in order to satisfy ourselves that you are who you say you are.

If you contact us electronically we may collect your electronic identifier, e.g., Internet protocol (IP) address or phone number supplied by your service provider. This is to identify any repeat website visits, fraudulent behaviour or mystery shoppers using our websites.

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Cookies

From offers and promotions to sound and video, the aim of this website is to be interesting, helpful and informative. We're keen to find out what you like and dislike – your feedback plays a key role in helping us improve this site. We use many techniques to follow your use of the site and provide you with a customised experience. The main and best known technique is by using what are known as 'cookies'. What are cookies? Cookies are small data files that a website will put on your device. The data contained in the cookie can be retrieved by that website (or another website that can read the cookie) when you visit the relevant site. Cookies cannot affect your device, but they do collect information that can be used to enhance the site. For example, a cookie can remember the items that you have placed into your shopping basket, or it can ensure you get the offer you requested. Typically, these will be 'session' cookies, which expire as soon as you leave the site. Other cookies can tell us if you come back. These are 'persistent cookies', which expire after a period of time unless you delete them from your device. We use them to help customise the site and to do things such as display relevant advertising on the websites you visit based on your visit to our website. Some cookies enable sites to work, while others help us learn about what people are browsing for.

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How we use cookies

We use cookies to ensure you get the most from your visit. They improve your experience of the site because certain features work best with cookies. Feedback and information from the cookies can also help make the site better. By visiting and using this site, you agree to our use of cookies and other similar technologies.

Here are the main types of cookies and what they do:

  1. Strictly necessary
  2. In brief these cookies enable you to get the information or service you've asked for. They're essential – without them, some services may not work. For example, these cookies are used to enable you to use shopping baskets, which remember your choices as you navigate a site and enable you to buy.

  3. Performance cookies
  4. In brief these cookies collect information about the pages you visit, where you go most often and whether you see error messages. The information is only used to ensure our website works well. For example we may gather information to diagnose problems and issues. We then use it to make improvements and fix errors.

  5. Functional cookies
  6. In brief these cookies remember choices you’ve made to personalise the site. They may remember where you are so you can get tailored information, or remember changes you have made to help you browse, such as increasing the text size. If you ask for services based on your location, we sometimes may store a cookie so that next time you visit you won’t have to tell us again.

  7. Targeting or advertising cookies
  8. In brief these cookies collect information about your browsing habits (including details of the websites you have visited) which is then used to ensure you receive advertising relevant to you. For example these cookies may be used by us (or third parties and advertising networks on our behalf) to serve advertisements relevant to you across the internet (including on other sites you visit) based on your interaction with our website and your browsing history.

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How you can control cookies

You can restrict, remove or block cookies through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org and www.youronlinechoices.eu. Certain cookies may be set as soon as you visit our website, but you can remove them using your browser settings. If cookies are disabled on your device you will still be able to use most of this site. However it may limit what you can do.

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Disclosure of information to third parties

As previously mentioned, we do not sell, trade or rent your information for marketing purposes, and will never disclose information about you (including information obtained from our dealings with you) to third parties, except:

Additionally, we may of course be obliged at law to pass on your information to the police or any other statutory or regulatory authority and in some cases, exemptions may apply under the Data Protection

Act 1998, whereby we can legitimately release personal data e.g., to prevent or detect crime or in connection with legal proceedings.

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Amendment and retention of information

We are obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but can be longer if the statute or regulation requires. A1 Road Skills Ltd abide by a fair processing procedure.

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Subject access requests

You have a statutory right of access to personal and/or sensitive personal data that we hold about you. In order to exercise this right, your application must be in writing for security reasons. Please write A1 Road Skills Ltd, 2 Goat Street, Haverfordwest, SA61 1PX.

Please refer to the information you wish to see giving dates if possible, and enclose a cheque for £10 payable to A1 Road Skills Ltd.

We will not administer Subject Access Requests by a third party unless accompanied by a written authority of the individual who is the subject of the request.

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Changes to our privacy policy

If we decide to change our privacy policy, we will update all relevant documentation and post any changes on our websites so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

We welcome your questions and comments about privacy. Please write to A1 Road Skills Ltd, 2 Goat Street, Haverfordwest, SA61 1PX.

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